Net Nine Nine

2nd Floor, One Four Kramer building, 14 Kramer Rd, Kramerville, Sandton

4.6 1,700 reviews

• Golden Ken Reviews ★★★★☆ in the last week
  UPDATE (Resolved):
  Net99 has since reached out directly, … More and we spoke through the issue. Credit where it’s due, the matter was addressed and the situation has been resolved.
  While the initial communication and response times were frustrating, I appreciate the follow-up and the effort to make things right once contact was established.
  This is the kind of engagement customers expect during a rollout.
  I’ve updated the rating to reflect the resolution and the direct call. There’s still room to improve consistency on support channels, but I won’t be overly harsh where corrective action was taken.
  (Complaint resolved)
  Net99, this is not a great look.
  After receiving complaints from more than five customers in Itsoseng / Hebron (Mabibeng, North West) about technical issues, outages, and ongoing service problems, I took the initiative to contact Net99 directly to get clarity around the fibre deployment and support.
  I reached out on your official WhatsApp line on 4 December 2025 and followed up five times since then. Today is 16 January 2026. No response. At all.
  Calling the support line somehow makes it worse. You are told you’re “first in line” and then left waiting for over 20 minutes with no answer. On a sales and support line. That’s not a delay, that’s appalling.
  This isn’t one customer being impatient. Multiple people in this same area are already experiencing technical problems and outages, and when someone actually tries to engage you proactively, there is nothing on the other end.
  You don’t roll out fibre, collect interest, and then vanish when questions are asked. This deployment feels unprepared and poorly managed. Please fix the communication before things get further out of hand.
• Phindokuhle Mnguni ★★★★★ in the last week
  She's amicable and the installation went well. … More
• Makhotso Soaisa ★★★★★ in the last week
  The best network ever.. professional, service 💯. I … More can even recommend to my friends I don't struggle with anything.. Khotso thank you so much for your good service till today my brother, your are the best🙏🙏🙏
• Jabulile Mokhonoana ★★★★☆ in the last week
• Itumeleng ★★★★★ in the last week
• Joseph Tekane ★★★☆☆ in the last week
• DYR S.L.K ★★★★★ a week ago
  Thank you very much for the network. It's much … More faster and reliable. Very cost effective. Very happy!!!
• Pontsho Joy ★★★★★ a week ago
  The fibre is working perfectly fine, it’s strength … More is very strong. The router status lights are solid green. No connectivity issues or speed drops, streaming/video calls are smooth👌. Setup was breeze, and it didn’t take them long to install everything. The setup team was lovely & friendly, they handled everything with so much care. Highly recommend to anyone looking for a hassle-free internet experience.
  My reference: Khotso Moleko Steward from Botshabelo
• Neo Tau (Royalé) ★★★★★ a week ago
  I was assisted by Khotso Moleko
  I’m very happy with … More the service and would recommend it to others.
• Sinethemba Nikani ★★★★★ a week ago
  I have been struggling with the wifi connection for … More the past 5/6 days since the cable theft incident they came to fix on and gave me waiting and it connected with our connection ever since and been calling now help but thanks to a good costumer consultant Tshegofatso Moeti within less then 10mins he helped me to solve a problem of +-5 days
• Moeketsi Motsoane ★★★★★ a week ago
• Kananelo Tsupane ★★★★★ 2 weeks ago
  Kgotso moleko
• Mamello Mohlabane ★★★★★ 2 weeks ago
  Khotso Moleko steward from botshabelo
• DICHABA MACALA ★★★★★ 2 weeks ago
• Thapelo Kikine ★★★★★ 2 weeks ago
• Pulane Qhautse ★★★★★ 2 weeks ago
  Hi my is Pulane from Botshabelo,I am writing to express … More my deepest gratitude for the exceptional service I received from Khotso Moleko Steward..His approach to customer service is a shining example of efficiency and professionalism. Net Nine 9⃣ is Fast and more reliable internet Fibre ever.
• jabi mjay ★★★★★ 2 weeks ago
  I got the best service ever from Kgotso Moleko Steward, … More Botshabelo
• Lineo Thulo ★★★★★ 2 weeks ago
  @kgotso Moleko Steward from Botshabelo was a great … More help
• Teboho Mokhathi ★★★★★ 2 weeks ago
  "I wanted to say a huge thank you to Mr Khotso … More Moleko #Tag steward at Free state(Botshabelo) for the amazing help he provided! He was super patient, walked me through everything, and made sure I was sorted. His friendly vibe made the whole experience way more chill. Really grateful for his time and effort - would totally recommend him for any help needed.On behalf of My FAMILY.
• Patrick Neo ★★★★★ 3 weeks ago
• innocentia morema ★★★★★ 3 weeks ago
  The service was great , mr Khotso Moleko Steward from … More Botshabelo responded quickly and assisted with my connectivity problems.
• Tholoana ★★★★★ 3 weeks ago
  Such an amazing experience with NetNineNine Fibre connection, … More the process was easy and quick with the help of Mr Khotso Moleko. Thank you so much.
• Thukela Consultants Pty Ltd ★★★★★ 3 weeks ago
  Great service
• Tshepo Pholo ★★★★★ 3 weeks ago
  Mr Khotso Moleko an Botshabelo Agent really helped … More me alot and I know more of Netninenine because of Him.
• Tebello Mokhomo ★★★★★ 3 weeks ago
  My name is Tebello mokhomo, i had a great fibre support … More from net99 Botshabelo steward : Khotso Moleko. He is easy to reach to communicate with, if " just phone call away" was a person that would definitely be Khotso. Most importantly he's realible gent. Big up brother
• Borole Tseko ★★★★★ 4 weeks ago
  Khotso Moleko thank you so much for assisting my parent's … More with fiber ,such a superb service from net99 team
• Zanele Roestof ★★★★★ 4 weeks ago
  To be honest, the service i received from net99 team … More was excellent especially from khotso Moleko, the guy managed to persuade me to subscribe for fiber and have absolute experience, even today I'm glad everything still operates the way he told me....I'm now part of Hero's
• Portia Rahlankana ★★★★★ 4 weeks ago
  I have worked so well with the Botshabelo steward named … More Khotso Moleko,such a humble hard working soul.he is so dedicated to his work and he just loves helping people and putting a smile on the net99 clients.
• Mafusi Ntabele ★★★★★ 4 weeks ago
  My name is Mafusi Ntabele from Botshabelo (2230 Section … More H3) and I enjoy this fiber connection of Net 99 and I can't complain because I haven't experienced any wrong thing about it. Thanks to Khotso Moleko for always helping my family always.
• Dineo Ntabele ★★★★★ 4 weeks ago
  My name is Dineo and I am very happy with the service … More from Net 99. Their service has been reliable, fast, and easy to use, and I truly appreciate the support I received. Everything has been smooth so far, and I’m satisfied with the overall experience. Thank you, Net 99, for the great service keep up the good work.

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