Here’s a handy guide to assist you with managing your Net Nine Nine fibre internet service.
Step 1:
Download & Install the Net Nine Nine app from the IOS App store or Android Play Store. (For non-Android and Windows users please click the Windows link below)
Step 2:
Enter the cell number of the device you would like to link to your Net Nine Nine app (OTP’s will be sent here).
Step 3:
If you are at the home you want to have installed, click the “use my current location” button. If you are not at the address, please enter the street address.
Step 6:
Once you are happy that you have selected the correct home for your installation, please click the confirm button.
Step 7:
Please enter your personal information into the “Create Account” section. This is so we can setup your Net Nine Nine fibre account.
Step 8:
After verifying your mobile number with an OTP, you can choose a Net Nine Nine package that suits your home. We recommend the following for best experience:
- 20/10 Mbps – 5 devices connected (small families)
- 50/50 Mbps – 10 to 15 devices connected (large families)
- 100/100 Mbps – more than 15 devices (businesses, heavy users, & online gaming)
Step 9:
Next, you will see the order summary. Click the button at the bottom to select a payment method, and choose credit/debit card.
Step 10:
Next you will need to select your preferred billing date. This is the date that Net Nine Nine will bill you monthly for your fibre service, so it’s important that the funds are available on this date to avoid the suspension of your internet services.
Step 11:
Next you will need to add your card details to the app. This is the card that will be charged on your selected billing date. You won’t be charged yet, but the card will be validated and you may have to submit an OTP.
Important to Know
- You can change this card later through the app dashboard.
- You will be asked to load another card for your first payment. This may be the same card but you can also load another card if you prefer to make your first payment from a different account. This account won’t be charged on your billing date.
- You can change your billing from recurring to prepaid; if payment is not made in-store or via the Pay-Now button at least 24 hours before your selected billing date. Your line may be temporarily suspended until the payment reflects in our bank account.
Step 12:
After making payment you will be redirected to the App dashboard. Here you can reset your password, pay for your service, upgrade your speed, check your account balance and much more.
Payment 1
Once your card is loaded your account will validated. (you may approve via OTP)
All new clients are required to load a valid card before the booking of their fibre installation can be completed.
Payment 2
Your account will be charged the full amount for the package selected up-front.
This is regardless of which date your line is activated. Your account will be credited with the difference on the 2nd payment.
Payment 3
Your second installment will take into account the number of days that your subscription has been active.
*If your account was activated on the 5th of the month, & you have selected the 28th as your billing day, your account will only be charged for 23 active days on your second payment (AKA Pro-rata).
Payments 4
When paying it’s important to note: Buying an App Top-up gets you 30 days of connection, recurring card payments buy a calendar month of connection.
Payments 5
Your 1st payment must be on your card, thereafter you can change your billing to Pre-paid.
Cash – Only at the Net Nine Nine fibre Stores.
App Payments – Done through the Net Nine Nine app.
Card Swipe – Only available at any Net Nine Nine fibre store.
Reoccurring card payments – If no other method of payment is made, Net Nine Nine will attempt to charge your card to keep you online. This charge will be completed on your selected billing date.
Payments 6
Prevent Your Account From Being Suspended.
Prefer to pay cash, by swipe, or want to turn off recurring payments. Please ensure you make a payment at least 48 hours before your billing date to allow the money to reflect in our account to avoid temporary suspension.
Our systems take some time to allocate the payment & prevent your card payment from running, so please assist us with early payment to ensure your card is not debited.
Payments 7
Important to know.
Reoccuring card payments are the default payment method & your card will be charged no other payment method is used.
Cash & card swipes can only take place at the Net Nine Nine stores .Our staff may not accept money from you outside of the store. Please do not give Net Nine Nine staff, installation technicians or anyone else your payment outside of a Net Nine Nine store.
Payments 8
Future installation Payments.
If you want to be installed but don’t have money on your card Yet, you can delay the payment until you money reflects.
Download and install the Net Nine Nine app, load your card details and create your account, and then click “pay later”. *Please note that no booking will be honored until a valid payment has been made.
Installation 1
Our installation booking team will confirm your address & details to arrange a date & time that is convenient for you.
*Once the Installation is booked it will take place within 48 working hours, unless you have requested a later date.
Installation 2
The Net Nine Nine Installer will arrive at your home & ask you to identify a convenient location for the ONT / Fibre router.
*Net Nine NIne installers wear branded reflector vests, Blue branded T-shirts & drive Net Nine Nine branded vehicles. please ensure that there is an authorized person at your home that is able to show the installer your preferred location to install the router. If no one is at the home the installation will be re-scheduled for another date.
Installation 3
The Net Nine Nine installer will inform you about any digging, drilling or cutting that is required to get the fibre into your home.
*Occasionally gum poles are needed to be placed / or paving lifted in order to run the cable from the street to your home, installers will leave your home in a neat & safe condition once the installation is complete.
Installation 4
Once the installation is complete our installers will bring you a “Happy Letter” to sign.
This is to confirm you are happy with the quality & cleanliness of the work completed.
*Installations take place Monday – Saturday between: 09:00am & 16:00pm. (*Bookings before 12 am may allow for same-day installation, this is dependent on our capacity in your area.)
Installation 5
Your fibre will then be activated within 36 hours of your installation. Your WIFI username & Password will be sent to you via SMS & e-mail, but you can also check it on the Net Nine Nine App.
Step 1
Choose a Package that Suits You.
Choose a line speed & price that suits your needs & budget.
Step 2
Click the “Get” button at the bottom of the package you want.
You will be redirected to the sign-up form for the package you selected.
Step 3
Complete the sign-up form.
Enter your details onto the sign-up form, & permit us to contact you.
Step 4
We’ll Give You a Call to Book Your Installation.
Wanna Beat Us to it?
Call Customer Service: 087 245 0099
Call Toll Free: 080 006 0020
Mondays to Fridays: 08:00 am – 16:00 pm
