Here’s a handy guide to assist you with managing your Net Nine Nine fibre internet service.
Step 1:
Download & Install the Net Nine Nine app from the IOS App store or Android Play Store. (For non-Android and Windows users please click the Windows link below)
Step 2:
Enter the cell number of the device you would like to link to your Net Nine Nine app (The number entered here will be linked to your Net Nine Nine master account and OTP’s will be sent here).
Step 3:
If you are at the address that you want get connected then click the “use my current location” button. Otherwise please type out your street address.
Step 4:
Next, enter your details to create an account.
Step 5:
After verifying your mobile number with an OTP, you can choose a Net Nine Nine package that suits your home. We recommend the following for best experience:
- 20/10 Mbps – 5 devices connected (recommended for small families)
- 50/50 Mbps – 10 to 15 devices connected (recommended for large families)
- 100/100 Mbps – more than 15 devices ( recommended for businesses, heavy users, & online gaming)
Step 6:
Next, you will see the order summary. Click the button at the bottom to select a payment method, and choose credit/debit card.
Step 7:
Select your billing date here, it’s important that the funds are available on this date to avoid the suspension.
Step 8:
Next you will need to add your card details to the app. This is the card that will be charged on your selected billing date.
Important to Know
- You can change this card later through the app dashboard.
- When choosing a one-off payment, you may choose to load another card. (this card will not be automatically charged)
Step 12:
After making payment you will be redirected to the App dashboard. Here you can reset your password, pay for your service, upgrade your speed, check your account balance and much more.
Payment 1
Once your card is loaded your account will validated.
*All new clients are required to load a valid card before an installation booking can be made.
Payment 2
an Upfront payment for your first month is required for installation.
This entitles your account to 31 days of service. You may then purchase top-ups for your account.
Payment 3
Your next top-up will be automatically charged on your selected billing date for another 31 days of credit.
*This is area dependent (participating area’s only)
Payments 5
Your 1st payment must be on your card. Thereafter you unlock the ability to pay using other payment methods.
Cash – Only at selected Net Nine Nine fibre Stores.
Card Swipe – Only available at Net Nine Nine fibre stores.
Automatic Recurring card payment – Default payment method.
Mobile App Top-Ups – Buy credits on the Net Nine Nine app.
Captec Pay – Buy credits through the Capitec banking app.
One Voucher – One vouchers can be redeemed in the Net Nine Nine stores.
Reoccurring card payments – If no other method of payment is used, Net Nine Nine will attempt to charge your card to keep you online. This charge will be completed on your selected billing date. (this is selected as the default payment method)
Installation 1
Our installation booking team will confirm your address & details to arrange a date & time that is convenient for you.
*Once the Installation is booked it will take place within 48 working hours, unless you have requested a later date.
Installation 2
The Net Nine Nine Installer will arrive at your home & ask you to identify a convenient location for the ONT / Fibre router.
*Net Nine NIne installers wear branded reflector vests, Blue branded T-shirts & drive Net Nine Nine branded vehicles. please ensure that there is an authorized person at your home that is able to show the installer your preferred location to install the router. If no one is at the home the installation will be re-scheduled for another date.
Installation 3
The Net Nine Nine installer will inform you about any digging, drilling or cutting that is required to get the fibre into your home.
*Occasionally gum poles are needed to be placed / or paving lifted in order to run the cable from the street to your home, installers will leave your home in a neat & safe condition once the installation is complete.
Installation 4
Once the installation is complete our installers will bring you a “Happy Letter” to sign.
This is to confirm you are happy with the quality & cleanliness of the work completed.
*Installations take place Monday – Saturday between: 09:00am & 16:00pm. (*Bookings before 12 am may allow for same-day installation, this is dependent on our capacity in your area.)
Installation 5
Your fibre will then be activated within 36 hours of your installation. Your WIFI username & Password will be sent to you via SMS & e-mail, but you can also check it on the Net Nine Nine App.
Step 1
Choose a Package that Suits You.
Choose a line speed & price that suits your needs & budget.
Step 2
Click the “Get” button at the bottom of the package you want.
You will be redirected to the sign-up form for the package you selected.
Step 3
Complete the sign-up form.
Enter your details onto the sign-up form, & permit us to contact you.
Step 4
We’ll Give You a Call to Book Your Installation.
Wanna Beat Us to it?
Call Customer Service: 087 245 0099
Call Toll Free: 080 006 0020
Mondays to Fridays: 08:00 am – 16:00 pm
