It’s Simple to Get Connected & Stay Connected.
Fibre May Seem Complex….
Explore the guide & Make It Simple…
Click on the Headings Below to Learn About Your Connection.
Step 1
Choose a Package that Suits You.
Choose a line speed & price that suits your needs & budget.
Step 2
Click the “Get” button at the bottom of the package you want.
You will be redirected to the sign-up form for the package you selected.
Step 3
Complete the sign-up form.
Enter your details onto the sign-up form, & permit us to contact you.
Step 4
We’ll Give You a Call to Book Your Installation.
Wanna Beat Us to it?
Call Customer Service: 087 245 0099
Call Toll Free: 080 006 0020
Mondays to Fridays: 08:00 am – 16:00 pm
Step 1
Download the mobile App.
Step 2
Complete the registration form.
Fill in your personal information here.
Step 3
Enter your address & choose A fibre package.
Then Click Order Now button above the selected package.
Step 4
Load & validate your bank card:
This is the card will be charged for your first month’s payment up-front.
For future payments You will be able to pay via a selection of payment methods available after your 1st payment has been processed.
Step 5
Set your password:
Login to the app, click my profile & Enter, a safe & memorable password. Then click save password.
This is will replace your current password for the Net Nine Nine app.
Step 6
We’ll give you a call within 24 hours to book your installation.
We’ll arrange a time that is convenient for you.
*Monday to Saturday 08:30am – 16:00pm
Step 7
Forgot your password:
No problem, click the image to go to the app login page, then click the forgot password button.
Confirm your e-mail & we’ll send you a password recovery mail.
Cant access your mail, give us a call or log a ticket & we’ll assist you to reset.
Installation 1
After completing the sign-up form. Download the app & register an account. Load your card to beat the queue.
*If you having trouble our call centre will get in touch to assist within 24 working hours .
Installation 2
Our installation booking team will confirm your address & details to arrange a date & time that is convenient for you.
*Once the Installation is booked it will take place within 48 working hours, unless you have requested a later date.
Installation 3
The Net Nine Nine Installer will arrive at your home & ask you to identify a convenient location for the ONT / Fibre router.
*Net Nine NIne installers wear branded reflector vests, Blue branded T-shirts & drive Net Nine Nine branded vehicles. please ensure that there is an authorized person at your home that is able to show the installer your preferred location to install the router. If no one is at the home the installation will be re-scheduled for another date.
Installation 4
The Net Nine Nine installer will inform you about any digging, drilling or cutting that is required to get the fibre into your home.
*Occasionally gum poles are needed to be placed / or paving lifted in order to run the cable from the street to your home, installers will leave your home in a neat & safe condition once the installation is complete.
Installation 5
Once the installation is complete our installers will bring you a “Happy Letter” to sign.
This is to confirm you are happy with the quality & cleanliness of the work completed.
*Installations take place Monday – Saturday between: 09:00am & 16:00pm. (*Bookings before 12 am may allow for same-day installation, this is dependent on our capacity in your area.)
Installation 6
Your fibre will then be activated within 72 hours of your installation. Your WIFI username & Password will be sent to you via SMS & e-mail.
*If for any reason you do not receive your Username & Password or cannot connect to the internet please Log a ticket to our support team here.
Payment 1
Once your card is loaded your account will be charged R1 to validate the card.
The R1 payment will then be refunded into your account within 24h. All new clients are required to load a valid card before the booking of their fibre installation is completed.
Payment 2
Your account will be charged the full amount for the package selected up-front.
This is regardless of which date your line is activated, Your account will be credit with the difference on the 2nd payment.
Payment 3
Your second installment will take into account the number of days that your subscription has been active.
*If your account was activated on the 5th of the month, & you have selected the 30th as your billing day, your account will only be charged for 25 active days on your second payment (AKA Pro-rata).
Payments 4
Net Nine Nine operates on a 30 day payment cycle.
*This means that regardless of whether there are 28, 30 or 31 days in the month you will only be charged for 30 days & Pro-Rata calculations will be calculated on a 30-day cycle.
Payments 5
Your 1st payment must be on your card, thereafter you can pay on any of the below payment methods.
Cash – Only at the Net Nine Nine fibre Stores.
1Vouchers – These can be redeemed on the Net Nine Nine app or at the Net Nine Nine fibre Stores.
Payment Link – These can be requested on the Net Nine Nine app or through a request from the Net Nine Nine billing or stores teams.
Card Swipe – Only available at any Net Nine Nine fibre store.
Capitec Pay – Link provided by the Net Nine Nine billing team.
Reoccurring card payments – If no other method of payment is made, Net Nine Nine will attempt to charge your card to keep you online. This charge will be completed on your selected billing date.
Payments 6
Prevent Your Account From Being Debited.
Prefer to pay cash, by swipe or use a voucher? Please ensure you pay on any other payment method, at least 48 working hours in advance.
Our systems take some time to allocate the payment & prevent your card payment from running, so please assist us with early payment to ensure your card is not debited.
Payments 7
Important to know.
Reoccuring card payments are the default payment method & your card will be charged no other payment method is used.
Cash & card swipes can only take place at the Net Nine Nine stores .Our staff may not accept money from you outside of the store. Please do not give Net Nine Nine staff, installation technicians or anyone else your payment outside of a Net Nine Nine store.
Payments 8
Future installation Payments.
If you want to be installed but don’t have money on your card Yet, you can delay the payment until you money reflects.
Load your card details and create your account to secure the best installation date and time and beat the queue. *Please note no booking will be honored until a valid payment has been made.