Our installation booking team will confirm your address & details to arrange a date & time that is convenient for you.
*Once the Installation is booked it will take place within 48 working hours, unless you have requested a later date.
The Net Nine Nine Installer will arrive at your home & ask you to identify a convenient location for the ONT / Fibre router.
*Net Nine NIne installers wear branded reflector vests & drive Net NIne Nine branded vehicles. please ensure that there is an authorized person at your home that can show the installer your proffered location to install the fibre. If no one is at the home the installation will be re-scheduled for another date.
The Net Nine Nine installer will inform you about any digging, drilling or cutting that is required to get the fibre cable into your home.
*Occasionally gum poles are needed to be placed / or paving lifted in order to run the cable from the street to your home, installers will leave your home in a neat & safe condition once the installation is complete.
Once the installation is complete our installers will bring you a “Happy Letter” to sign. This is to confirm you are happy with the quality & cleanliness of the work done.
*Installations take place Monday – Saturday between: 09:00am & 16:00pm.
Your fibre line will then be activated within 24 hours of your installation. Your WIFI username & Password will be sent to you via SMS & e-mail.
*If for any reason you do not receive your Username & Password or cannot connect to the internet please Log a ticket to our support team here.