Need Help to manage your Net Nine Nine fibre?
What would you like to know first?
Download the App:
Download & Install the Net Nine Nine app from the IOS App store or Android Play Store. (For non-Android and Windows users please click the Windows link below)
Verify your Number:
Enter the cell number of the device you would like to link to your Net Nine Nine app (The number entered here will be linked to your Net Nine Nine master account and OTP’s will be sent here).
Check Coverage:
If you are at the address that you want get connected then click the “use my current location” button. Otherwise please type out your street address.
Register your account:
It’s time to enter your details to create an account.
Choose a Package:
You can now choose a Net Nine Nine package that suits your home. We recommend the following for best experience:
- 20/10 Mbps – 5 devices connected (recommended for small families)
- 50/50 Mbps – 10 to 15 devices connected (recommended for large families)
- 100/100 Mbps – more than 15 devices ( recommended for businesses, heavy users, & online gaming)
Confirm your Order:
Next, you will see the order summary. Click the button at the bottom to select a payment method, and choose credit/debit card.
Pick a Billing Date:
Select your billing date here, it’s important that the funds are available on this date to avoid the suspension.
Load Your Card:
Next you will need to add your card details to the app. This is the card that will be charged on your selected billing date.
Important to Know
- You can change this card later through the app dashboard.
- When choosing a one-off payment, you may choose to load another card. (this card will not be automatically charged)
The App Dashboard:
After making payment you will be redirected to the App dashboard. Here you can reset your password, pay for your service, upgrade your speed, check your account balance and much more.
Load a Valid Card:
All new clients are required to load a valid card before an installation booking can be made.
Buy Your First Month:
an Upfront payment for your first month is required for installation.
This entitles your account to 31 days of service. You may then purchase top-ups for your account.
Default Payment Method:
Your next top-up will be automatically charged on your selected billing date for another 31 days of credit.
*This is area dependent (participating area’s only)
Your 2nd Payment:
After your 1st payment you unlock the ability to pay using other payment methods.
All Payment Methods:
Card Swipe – Only available at Net Nine Nine fibre stores.
Automatic Recurring card payment – Monthly payments charged on the selected billing date.
Mobile App Top-Ups – Buy pre-paid credits / days of connection on the Net Nine Nine app.
Pay my Pay – PayMyWay vouchers can be purchased from Shoprite, Checkers, PEP, Usave, or House and Home stores, & OK Furniture stores & can be redeemed in any Net Nine Nine store, or via the app.
OneVoucher – One vouchers can be purchased from any FLASH enables store, and can be redeemed in the Net Nine Nine stores, or via the app.
Reoccurring card payments – If no other method of payment is selected, Net Nine Nine will attempt to charge your card to keep you online. This charge will be completed on your selected billing date.
Booking Installation:
Our team will confirm your address & details to arrange a date & time that is convenient for you.
Installations may be booked between 1 – 5 working days, from the date of booking. Installations take place Monday – Saturday between: 09:00am & 16:00pm.
Installers Arrive:
The Net Nine Nine Installer will arrive at your home & ask you to identify a convenient location for the ONT / Fibre router.
*Net Nine Nine installers wear branded reflector vests, Blue branded T-shirts & drive Net Nine Nine branded vehicles. please ensure that there is an authorized person at your home that is able to show the installer your preferred location to install the router. If no one is at the home the installation will be re-scheduled for another date.
Home Modifications:
The Net Nine Nine installer will inform you about any digging, drilling or cutting that is required to get the fibre into your home.
*Occasionally gum poles are needed to be placed / or paving lifted in order to run the cable from the street to your home, installers will leave your home in a neat & safe condition once the installation is complete.
Your Sign-Off:
Once the installation is complete our installers will bring you a “Happy Letter” to sign.
*The happy letter is used to confirm you are happy with the quality & cleanliness of the work completed, and you are satisfied with your installation.
Service Activation:
Your fibre service will then be activated within the next 12 – 36 hours.
Your WIFI username & Password will be sent to you via SMS & e-mail, but you can also be checked it on the Net Nine Nine App. Welcome to the Net Nine Nine network.
Choose a Speed:
Choose a package that suits your needs and budget.
*For best experience consider using a minimum of 4 Mbps download per user connected at the same time.
Apply for a Package:
Click the “Apply” button at the bottom of the package you want.
*Your browser may be redirected to check your coverage on our coverage map.
Check Coverage:
Once you have added your address, click the pin on your rooftop.
If your address or location is within coverage you will be able to select a pin on your rooftop on the satellite image to verify your address.
Confirm Your Selection:
You can now choose how many days to purchase of any particular line speed.
Once selected you will be directed to create your profile. Comple the form to register your Net Nine Nine account.
Make Your First Payment:
Follow the prompts to process your first payment.
Your first payment to Net Nine Nine must be paid via a valid debit, credit, or SSASA grant card (Visa or Mastercard)
Get a Booking
Within 2 – 5 business days a Net Nine Nine installation booking agent will give you a call to assist with booking your installation at a convenient time for you.
Can’t wait to get your booking?
Call us Toll Free: 080 006 0020
(Mondays to Fridays: 08:00 am – 17:00 pm)