Current Network Status.
Fun & informative diagrams to assist you with helping yourself, identify & solve problems.
Submit a Ticket
Having technical issues? Drop us a ticket & we’ll have your problem solved within 72 hours.
Get in Touch
Still need some help. Hit us up directly & we’ll assist you in real-time.
Upgrade My Fibre
Upgrade your fibre package & enjoy, faster speeds & other added benefits.
ONT/ Fibre Box Lights
ONTs / Fibre Routers have lights on the front side, this image shows what they should look like, if yours looks different & your internet is down, you could be experiencing a fault or hardware problem.
Start by turning off your ONT / Fibre router at the wall and waiting 15 seconds before powering it back on, then wait 30 seconds & check your connection to the internet.
No Joy? Now check the lights displaying on your ONT / Fibre Router.
Still can’t connect – Don’t worry, we’ve got this!
Still struggling to connect don’t worry you can give us a call on 087 245 0099 between 8am and 9pm Monday to Saturday for real human support. We’ll do everything we can to get you back online or if there is a serious problem we can arrange a repair that is convenient for you.