Want to try resolve your own fibre related issue? Why not try our handy self help tutorials below.

Some fun and informative diagrams to assist you through the moments when you get a bit stuck.

Need Help With your Net Nine Nine Billing?

We have changed it up a bit!! Now you can make payment on the Net Nine Nine app. Find out how now!

Need Help With Getting connected?

Net99 will walk you through the installation process laying out a roadmap so you know what to expect and when it will happen.

Need Help With your ONT (Fibre Box?)

Here are some support tips to help you on those ‘offline’ days. We got you! We’ll have you connected crazy fast! For Real!

Got a question?

Frequently Asked Questions

Browse our frequently asked questions or search for any answers you may need.

Are Fibre lines protected against load shedding and other electrical issues?

Staying connected during load shedding

To keep connected during load shedding, all you need is to keep the ONT (Fibre box) on your premises powered up. These devices draw very little power and don’t require large, costly power solutions.

What does uncapped mean?

Uncapped internet means that you can use as much as you need, without your data ever running out.

How many devices can I connect on my home network’s ONT?

We strongly recommends that a maximum of three devices be connected via hardwired Ethernet LAN. These should be high throughput devices, such as a TV or PC used for streaming.

How far does fibre extend?

The fibre to the home (FTTH) service will be able to operate throughout the home


Did you know?

Weather conditions don’t affect your fibre speed and stability the way it does with ADSL.

ADSL copper wire infrastructure, which is often unreliable and can be slow if you have a bad line or are far away from your local exchange, whereas Fibre transmits data with pulses of light over an optical cable.

Still struggling, we’re sorry, why not log a ticket and our friendly fibre technicians will give you a call and resolve your issue in no time.