Net Nine Nine is aware of a large-scale outage affecting clients in your area. We are working closely with our technical partners to resolve the issue as quickly as possible.

As the issue affecting most clients in Hebron is related to cloud-based server infrastructure, Hebron clients do not need to log tickets nor join the queue for resolution.

Once the issue has been resolved, services for approximately 99% of affected clients should automatically be restored. We will continue to keep clients updated on the progress of this matter via SMS, Net Nine Nine social media and our Network status page.

Once the major outage has been resolved, our support teams will begin working through any outstanding tickets in the area and resolve each query on a case-by-case basis.

We are already implementing a fix that should bring the vast majority of clients back online shortly, while also investigating long-term solutions to ensure that this issue is not experienced again in future.

Net Nine Nine appreciates your support and patience. We would also like to confirm that any days of service lost due to this outage will be refunded as a top-up against your Net Nine Nine fibre service, ensuring that all clients receive the full number of service days they paid for despite the outage.

Top-ups may be seen and managed on the Net Nine Nine app. and Top-up’s for this outage will be processed within 30 days of this notice.

Please be patient with our staff, our sales teams, technicians, store staff and head office staff did not cause this problem nor could they do anything to prevent it, please be kind to them as they are doing all they can to get the network restored. Its within their best interests to have happy connected customers.

If a customer is still experiencing issues please log a ticket here to get assistance from our support team:

We apologies for any inconvenience caused and will continue to provide regular updates from our technical teams.

We appreciate your continued patience.

Net Nine Nine.