Affordable internet can deliver world-class service — and this rang true louder than ever when Net Nine Nine leapfrogged the competition in the category of fibre, internet, and ISPs in South Africa to claim a credible third place on Hellopeter.
This incredible milestone is more than a number; it’s a celebration of trust, integrity, and dedication to our customers. It proves that even as one of South Africa’s most affordable internet providers, we can still deliver world-class service that rivals the biggest names in the industry.
WHY THIS RECOGNITION MATTERS
Hellopeter is South Africa’s leading online platform for customer reviews and reputation management, giving people a voice and holding companies accountable for their service when all other options fail.
Achieving a top-three ranking among so many longstanding ISPs is a powerful reminder that affordability doesn’t have to come at the cost of customer care.
At Net Nine Nine, we’ve always believed that good customer service is a right, not a luxury. Every South African — regardless of income or location — deserves to be treated with respect, supported with empathy, and connected with reliability.
WORLD-CLASS SERVICE WITH A LOCAL HEARTBEAT
Since our founding in 2020, Net Nine Nine has worked to make fast and reliable internet accessible to the communities that need it most. But our mission goes beyond connectivity — it’s about people.
Our team understands that every connection represents more than data — it represents opportunity. Whether it’s for studying, working from home, building a business, or keeping families connected, world-class service should be for everyone, not just those who can afford premium prices.
We’re proud to show South Africa that affordable internet and excellent customer service can exist side by side — and that being budget-friendly doesn’t mean cutting corners on quality or care.
THE REAL DIFFERENCE
Our success is rooted in the REAL values that define us: Reliability, Equality, Accessibility, and Legitimacy.
Reliability: We deliver consistent, high-speed internet and dependable support.
Equality: Every customer receives the same world-class service, regardless of their package or postcode.
Accessibility: We’re breaking barriers to bring fibre and internet to underserved areas.
Legitimacy: We operate transparently, honestly, and always with our customers’ best interests at heart.
These values drive every decision we make, every fibre line we install, and every customer interaction we have.
A HEARTFELT THANK YOU
This achievement belongs to our customers. Your reviews, your feedback, and your loyalty fuel our growth and passion. Each message you leave on Hellopeter — every compliment, every suggestion — helps us refine our service and stay true to our promise of delivering world-class service at affordable prices.
THE JOURNEY CONTINUES
Reaching the top three on Hellopeter is just the beginning. Our next goal is simple: to become South Africa’s number-one choice for fibre and internet — not just for our prices, but for the world-class service experience that defines who we are.
At Net Nine Nine, everyone gets exceptional service — not just those who can pay more for it.
