EXPLAINING WESTONARIA DOWNTIME.
Over the past month, clients in the West Rand – specifically Westonaria – have experienced a range of problems with their Net Nine Nine fibre connection. In the spirit of transparency, we want to explain the challenges we’ve faced and the actions we’ve taken.
WHY WAS THE POP MOVED?
n a decisive move to protect vital telecommunications infrastructure, Net Nine Nine was forced to relocate the Westonaria (West Rand) Point of Presence (POP) device – essentially the fibre internet distribution hub for the area.
This relocation became necessary after repeated incidents of theft and vandalism in Westonaria. Despite our maintenance teams repairing the damage each time, the situation escalated to multiple attacks per week. This not only put network stability at risk, but also resulted in significant financial losses and service disruptions.
IMPACT ON CLIENTS
The repeated theft and damage caused:
- Reduced internet speeds
- Intermittent connections
- Complete outages for some clients
On top of this, many customers were already dealing with municipal electricity load-reduction cycles, further compounding the frustration.
Unfortunately, because the POP is a critical part of the network, these incidents meant extended disruptions to service in Westonaria.
DECISIVE ACTION TAKEN!
Even after increasing physical security – armed guards, reinforced locks, and secure access-controlled locations – vandalism continued.
We therefore made the difficult decision to relocate the POP device to a safer location. This was not an easy process: every fibre line serving homes had to be reconnected to the new POP.
While most clients were cut over within 24 hours, some experienced longer delays as our teams worked through complex re-installations.
OUR APOLOGY TO YOU
We know that internet access is vital for business, studies, schooling, and personal use – whether for work or relaxation. We sincerely apologize to our Westonaria clients for the extended outage and the unreliable service you’ve endured over recent months.
Now that the relocation has been completed, we are confident that Westonaria will experience new levels of stability and reliability with Net Nine Nine fibre.
THANK YOU FOR STICKING WITH US.
A massive thank you to all our clients who stood by us during this extremely challenging period. As a token of appreciation, we are awarding internet top-ups to clients who were most affected by the outages. These will be automatically added to your accounts.
“While this move addresses immediate security concerns, we remain committed to serving our customers in Westonaria,” said Richard Genlloud, Head of Marketing at Net Nine Nine. “We want to make this up to you, and we’re excited to show what we can do now that this challenge is behind us.”
If you are still experiencing issues in Westonaria, or need further assistance, please reach out via our social media channels or call us on 087 245 0099.
